PRIVACY POLICY
Effective Date: May 22, 2025
10 Pillar Productions, LLC ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website (https://www.10pillarproductions.com) or use our services.
1. Information We Collect
We collect the following types of information:
Personal Information: Includes your name, email address, phone number, job title, company, and any other identifying information you provide via contact forms, contracts, or project correspondence.
Media & Content: Files, project materials, and any assets you upload or submit to us in connection with services rendered.
Usage Data: Automatically collected information such as your IP address, browser type, operating system, referring URL, pages viewed, and access times.
Communications: Records of your correspondence with us, including emails and messages.
2. How We Use Your Information
We may use your information to:
Communicate with you about our services or your project
Provide production, editing, or consulting services
Process payments and manage billing
Improve our website and service offerings
Comply with applicable laws, regulations, or legal requests
3. Legal Basis for Processing
If you are located in the European Economic Area (EEA), our legal basis for processing your information depends on the type of information and the context in which it was collected, and may include:
Performance of a contract
Legitimate interests
Compliance with legal obligations
Your consent
4. How We Share Information
We do not sell or rent your personal information. We may share your information with:
Employees, contractors, or third-party service providers involved in your project
Payment processors and email platforms
Legal or regulatory bodies as required by law
We require third parties to protect your data in accordance with legal standards.
5. Data Retention
We retain personal data for as long as necessary to fulfill our business and legal obligations. Project files may be archived unless deletion is specifically requested.
6. Data Security
We implement commercially reasonable safeguards to protect your data from loss, misuse, unauthorized access, disclosure, or alteration. However, no method of electronic transmission is completely secure.
7. Your Rights
You have the right to:
Access the personal data we hold about you
Request corrections or updates
Request deletion (subject to legal or contractual obligations)
Object to or restrict data processing in certain circumstances
You may exercise these rights by emailing us at hello@10pillarproductions.com.
8. Children's Privacy
Our services are not intended for individuals under the age of 13, and we do not knowingly collect personal data from minors.
9. International Transfers
If you are located outside the United States, please note that your information will be transferred to, processed, and stored in the U.S. We will take all necessary measures to ensure that your data is treated securely and in accordance with this policy.
10. Changes to This Policy
We reserve the right to revise this Privacy Policy at any time. Updates will be posted on this page with the effective date clearly stated.
Contact Information
If you have any questions, concerns, or requests regarding these Terms and Conditions, our Privacy Policy, or our Cookie Policy, or if you require assistance with a legal matter pertaining to our services, please reach out to us through one of the following methods:
Email: hello@10pillarproductions.com
Please use this address for all general inquiries, data requests, legal notices, and formal communication. We endeavor to respond within 3–5 business days.
Business Hours:
Monday to Friday, 9:00 AM – 6:00 PM (Central Time)
We are closed on weekends and U.S. federal holidays.
For Legal Requests or Notices:
All legal notices, including DMCA takedown requests, subpoenas, and requests for arbitration, must be submitted electronically via email or through an attorney’s registered channel. Please include all necessary supporting documentation and reference the relevant section of our Terms.
For Production or Client Service Inquiries:
For production-related questions, client support, or quote requests, please use our contact form at https://www.10pillarproductions.com/contact or reach out via email with your project brief and timeline.