TERMS AND conditions
Effective Date: May 22, 2025
These Terms and Conditions ("Terms") constitute a legally binding agreement between you and 10 Pillar Productions, LLC ("10 Pillar Productions," "Company," "we," "our," or "us"). These Terms govern your access to and use of our website located at https://www.10pillarproductions.com ("Site") and all associated products, services, and deliverables, including video production, post-production, editorial content, and commercial audiovisual solutions (collectively, "Services").
By accessing, browsing, or using our Site or Services, you agree to be bound by these Terms and our Privacy Policy and Cookie Policy. If you do not agree, you must not access the Site or use our Services.
1. Eligibility and Scope
1.1 You must be at least eighteen (18) years of age or the age of majority in your jurisdiction to use this Site or our Services. By using our Site, you affirm that you meet this requirement and are fully able and competent to enter into these Terms.
1.2 These Terms apply to all users of the Site and Services, including but not limited to clients, visitors, affiliates, vendors, and contributors of content.
2. Services Overview
2.1 10 Pillar Productions provides comprehensive commercial media services, including pre-production planning, scripting, location management, crew staffing, video capture, sound recording, editing, motion graphics, animation, color correction, mastering, and delivery of final video content for web, broadcast, and internal use.
2.2 Services are provided on a per-project basis, governed by separate written agreements. All creative and logistical terms, deliverables, milestones, usage rights, and fees are outlined in these agreements.
2.3 We reserve the right to decline any request for services at our sole discretion.
3. Intellectual Property and Usage Rights
3.1 All content created or displayed by 10 Pillar Productions, including video footage, audio, scripts, visual effects, digital assets, and design elements, is the intellectual property of the Company unless otherwise agreed in writing.
3.2 Clients are granted a non-exclusive, non-transferable, royalty-free license to use the final delivered media solely for the purposes outlined in the applicable project agreement.
3.3 Raw footage, source files, project files, and intermediate edits remain the property of 10 Pillar Productions unless specifically transferred via separate written agreement. Unauthorized use, modification, or redistribution is strictly prohibited.
3.4 Client-provided materials remain the property of the client. The client affirms they have all rights, licenses, and permissions necessary for 10 Pillar Productions to use these materials.
4. Payments, Deposits, and Refunds
4.1 Estimates and pricing are valid for thirty (30) days unless otherwise stated. Production does not commence without a signed agreement and an upfront deposit (typically 50%).
4.2 Invoices are payable under Net 15 or Net 30 terms, as specified. Late payments may incur a finance charge of 1.5% per month (18% annually), and any collection costs will be borne by the client.
4.3 Deposits are non-refundable. Cancellations after the commencement of pre-production, crew scheduling, or third-party vendor booking will be subject to pro-rated service and cancellation fees.
4.4 All prices exclude applicable taxes unless explicitly stated.
5. Revisions and Delivery
5.1 Each project includes a defined number of revision rounds. Additional revisions beyond those stipulated are billable at our prevailing hourly rate.
5.2 Delivery timelines are estimates and subject to factors including client feedback delays, third-party availability, weather, location issues, or force majeure.
5.3 We are not liable for delays caused by factors outside our control or by incomplete information or inaction from the client.
6. Indemnity and Limitation of Liability
6.1 You agree to indemnify and hold harmless 10 Pillar Productions, its officers, employees, contractors, and affiliates from any claims, damages, liabilities, losses, or expenses arising from:
Your breach of these Terms;
Violation of any law or third-party rights;
Use or misuse of the Site or Services;
Unauthorized use of any delivered media.
6.2 To the maximum extent permitted by law, 10 Pillar Productions shall not be liable for any indirect, incidental, special, punitive, or consequential damages, or for loss of profits, revenue, data, or use, arising out of or in connection with our Services or these Terms.
6.3 Our total liability shall not exceed the amount paid by you to us under the relevant service agreement in the six (6) months preceding the event giving rise to the claim.
7. Governing Law and Dispute Resolution
7.1 These Terms are governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions.
7.2 Any dispute arising under these Terms shall be resolved through binding arbitration in Austin, Texas, under the rules of the American Arbitration Association. Each party shall bear its own legal fees and costs.
8. Termination
8.1 We reserve the right to suspend or terminate your access to the Site or Services at any time, for any reason, including breach of these Terms.
8.2 Provisions that by their nature should survive termination (including IP ownership, payment obligations, and indemnities) shall remain in effect.
Contact Information
If you have any questions, concerns, or requests regarding these Terms and Conditions, our Privacy Policy, or our Cookie Policy, or if you require assistance with a legal matter pertaining to our services, please reach out to us through one of the following methods:
Email: hello@10pillarproductions.com
Please use this address for all general inquiries, data requests, legal notices, and formal communication. We endeavor to respond within 3–5 business days.
Business Hours:
Monday to Friday, 9:00 AM – 6:00 PM (Central Time)
We are closed on weekends and U.S. federal holidays.
For Legal Requests or Notices:
All legal notices, including DMCA takedown requests, subpoenas, and requests for arbitration, must be submitted electronically via email or through an attorney’s registered channel. Please include all necessary supporting documentation and reference the relevant section of our Terms.
For Production or Client Service Inquiries:
For production-related questions, client support, or quote requests, please use our contact form at https://www.10pillarproductions.com/contact or reach out via email with your project brief and timeline.